Buyer Protection Policy

At Lool.Market, your security and satisfaction are our top priorities. Our Buyer Protection Program ensures that your shopping experience is safe, reliable, and worry-free. Here's how we protect you:

1. Secure Transactions

All transactions are processed using stable coins, providing a secure and consistent payment experience. Stable coins minimize volatility, ensuring that the value of your purchase remains stable.

2. Guaranteed Item Delivery

Payments are held in escrow until the seller ships your item and you confirm receipt. Payment is only released to the seller once you verify that the item has arrived and meets your expectations. If your item doesn't arrive within the expected timeframe, including up to 30 days for extended delivery, you are entitled to a full refund.

3. Accurate Listings

Sellers must provide detailed and accurate descriptions of their products. If the item you receive doesn’t match the description or is defective, you may be eligible for a return or refund. Always review the seller’s return policy before purchasing.

4. Seller Return Policies

Each seller on our platform has their own return policy. Be sure to review their terms before making a purchase. Follow the seller's return procedure to ensure a smooth return process if necessary.

5. Digital Product Refunds

Refunds for digital products (such as software, e-books, or digital media) are available under certain conditions:

• Defective Products: If a digital product does not work as described, you can request a refund within a specified period after purchase.
• Incorrect Purchases: If you mistakenly purchased the wrong digital product, refunds may be considered if you contact the seller shortly after the purchase and provide evidence of the error.
• No Refunds: Refunds are generally not offered if you change your mind after purchase or if the product has been used.

6. Dispute Resolution

If a dispute arises with a seller, our team is here to assist. We offer a simple dispute resolution process, where both parties can present their cases. Lool.Market will mediate to reach a fair solution, including a refund or other remedies based on the evidence provided.

7. Easy Returns for Physical Items

If you need to return a physical item, follow the seller's return policy. Once the returned item is received by the seller, your refund will be processed based on the stable coin value at the time of the original purchase.

8. Responsive Customer Support

Our dedicated support team is always available to assist you with any questions or issues you may encounter. Whether you need help with a transaction, return, or any other concern, we are committed to providing you with a smooth and satisfactory shopping experience.