Privacy Policy

Effective Date: 1 April 2024

1. Introduction

Welcome to lool.market ("we," "us," "our"). We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you use our marketplace, including the use of cryptocurrency for payments.

2. Information We Collect

  • Personal Information: When you register on our marketplace, we may collect your name, email address, shipping address, and other contact details necessary to provide our services.
  • Transaction Information: We collect information related to your purchases and sales, including transaction amounts, payment methods (including cryptocurrency), and order details.
  • Cryptocurrency Wallet Information: If you choose to make payments using cryptocurrency, we may collect your wallet address and transaction ID. We do not store private keys or other sensitive information related to your cryptocurrency wallet.
  • Communication Data: We collect any information you provide when you communicate with us, such as through customer support inquiries or feedback.
  • Usage Data: We collect information about how you interact with our marketplace, including IP addresses, browser type, operating system, and other usage details.

3. How We Use Your Information

  • To Provide Our Services: We use your information to process orders, facilitate transactions, and provide customer support.
  • To Improve Our Services: We analyze usage data to understand how our marketplace is used and to improve its functionality and security.
  • To Communicate With You: We use your contact information to send you updates, promotional offers, and other information related to our services.
  • For Security and Compliance: We use your information to protect against fraud, ensure the security of our platform, and comply with legal obligations.

4. How We Share Your Information

  • Service Providers: We may share your information with third-party service providers who assist us in operating our marketplace, processing payments, and delivering services.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner.

5. Cryptocurrency Payments

When you make a payment using cryptocurrency, the transaction is recorded on the blockchain. This information is public and cannot be controlled by us. We encourage you to use best practices in securing your cryptocurrency wallet and being mindful of the privacy implications of blockchain transactions.

6. Your Rights and Choices

  • Access and Correction: You have the right to access and correct your personal information.
  • Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
  • Deletion: You may request the deletion of your personal information, subject to certain exceptions.
  • Marketing Communications: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails.

7. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet-based platform can be completely secure, and we cannot guarantee the absolute security of your information.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Effective Date" above.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: https://lool.market/our-contacts/