Standard Return Policy
ATTENTION: The seller may establish their own return policy, which may differ from this standard policy.
We want you to be completely satisfied with your purchases. If, for any reason, you are not satisfied with the product you purchased, you have the right to return it according to the terms of this policy.
1. Return Period
Products can be returned within 14 calendar days from the date of receipt of the order.
2. Return Conditions
To return a product, it must meet the following conditions:
- The product must not be used and must be in the same condition as when it was received.
- The product must be returned in its original packaging, including intact labels and seals.
- Products that have been unsealed or used cannot be returned, except in cases where they are defective or damaged.
3. Products That Cannot Be Returned
Some products cannot be returned for hygiene or safety reasons, such as:
- Cosmetics, personal care products, or items that have been unsealed.
- Products that cannot be returned due to their nature, such as gift cards or personalized products.
4. How to Return a Product
To return a product, please contact us at [email address] or [phone number] to obtain a return form. Once completed, send the product to the address specified by us.
If you do not reach a satisfactory resolution, open a dispute on Lool.md from the “My Account” section > Returns & Refunds and follow the indicated steps.
5. Return Costs
The costs of returning products are the responsibility of the buyer, unless the product is defective or does not match the order.
6. Refunds
After receiving and inspecting the returned product, we will process the refund within 7 working days. The refund will be made through the payment method used for the purchase, unless otherwise agreed.
7. Defective or Incorrect Products
If you have received a defective or incorrect product, please contact the seller immediately. In this case, he will cover the return costs and replace the product or issue a full refund.
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